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D2C Fraud Manager

Société : Groupe SEB
Lieu : Rhône (Auvergne-Rhône-Alpes)


Descriptif du poste

Société : Groupe SEB
Catégorie : Offre emploi CDI
Filiere : Fonctions Médicales & Sociales
Metier : Directeur d'Etablissement
Lieu : Rhône (Auvergne-Rhône-Alpes)

Mission

Join our Team:

We are looking for a D2C Fraud Manager who will support the profitability of the Direct-to-Consumer (D2C) business by designing and implementing a fraud management system within our D2C network, and by managing fraud mitigation operations in Europe.

What we will achieve together:

You will manage D2C fraud by:

  • Implementing regularly preventive measures against fraud
  • Tooling D2C teams with dashboard & software to monitor, automate fraud detection
  • Mobilizing all the D2C P&L owner to reduce this value leakage
  • Fixing case of fraud with all the stakeholders across the organization
  • Your main responsibilities:

    Worldwide: Animating an on-the edge practice

  • Stay updated on emerging fraud trends and technologies, regularly assess the effectiveness of fraud prevention strategies, and act as the product owner for IT tool developments, including dashboards and anti-fraud systems.
  • Collaborate with markets to build relevant contingency measures and serve as the main contact for market related D2C fraud issues.
  • EU Regional Hub: Operational fraud management

  • Perform advanced data analysis and monitoring, lead incident response and investigations, and coordinate operational teams such as D2C Leads, CSS managers, IT web & Cyber, Treasury, EU Supply, and Legal.
  • Conduct regular and comprehensive risk assessments to identify vulnerabilities and provide ongoing training for users and relevant teams.
  • Establishing a Fraud Culture & Anti-Fraud tools

  • Create anti-fraud policies and analysis frameworks, define crisis escalation processes and contingency planning, and establish fraud indicators.
  • Integrate data lakes and D2C dashboards to enhance anti-fraud capabilities.
  • Bring your skills :

    A Master’s Degree in Marketing, Business, or Technology is required, with a background in Cybersecurity, Fraud, or Online Payment being a plus but not mandatory.

    You have at least 10 years of experience in the retail or e-commerce industry. This includes experience in deploying Direct-to-Consumer (D2C) anti-fraud systems and exposure to both global and local market dynamics.

    Understanding the nuances of different regional business practices, legal environments, and consumer behavior is essential. A proven track record in developing and implementing effective fraud prevention strategies and systems is necessary.

    You are recognized as business-minded, solution-oriented and you possess strong communication skills.

    Fluent English & French

    Join a French international Group driven by :

    - Values: entrepreneurial drive, passion for innovation, professionalism, Group spirit and respect for people, with concrete commitments to citizenship and sustainable innovation,

    - Support for employees: 1 in 2 positions is filled internally!

    - Benefits for all: QVT agreements including 2 days' teleworking per week, vacation bonuses, profit-sharing, 13th month, CSE...


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